Normally, orders placed on a business working day before 17:00
(UK time) will be processed on that day. Orders placed after 17:00
(UK time) will be processed the following business working day.
Any orders processed outside of normal business opening hours will
be processed on the next business working day.
PLEASE NOTE:
UK :
ALL DELIVERIES WILL TAKE PLACE DURING NORMAL BUSINESS WORKING DAYS,
MONDAY TO FRIDAY. (SATURDAY DELIVERY MAYBE AVAILABLE BY TELEPHONE
REQUEST ONLY AND AT EXTRA COST.)
INTERNATIONAL:
ALL DELIVERIES WILL TAKE PLACE DURING NORMAL BUSINESS WORKING
DAYS, MONDAY TO FRIDAY.
For UK mainland deliveries, once you have placed your order and goods
are in stock they will be dispatched the next working day. If they
have to be ordered from the factory, you can expect delivery within the next
10 to 14
working days. For overseas orders, the estimated delivery time will
be dependant on your location and chosen delivery method and stock
availability but
should normally be within 3 - 28 days. This is
providing that your preferred payment method has cleared the necessary
funds at time of order.
If we or the Factory do not have
stock, we will notify you of an expected delivery date. If this is
not acceptable to you, we will refund your money.
UK parcels are
delivered either from stock by Parcel Force or direct from the
Factory by TNT and can be tracked from the moment they leave the
Factory in Spain to delivery takes place (normally 3-4 working days).
For Non-UK deliveries our
chosen courier is Parcel Force. You will be emailed a Tracking
number when the goods are dispatched, providing you have supplied us
with an email address for this purpose.
When paying by postal cheque, goods will not be despatched until
funds have cleared.
Returns
Silencers.co.uk
are committed to offering you, the
customer, the best possible service we can. However, if something
does go wrong, we aim to rectify any problems as soon as we physically
can.
Cancelling An Order
Should you wish to cancel your order with us, you can do so by sending
an email to
sales@ixilsilencers.co.uk
You must quote your order reference number on ALL correspondence,
you also need to include your name, home address, delivery address
of the goods if different to home address, contact details and a
description of the items to be cancelled or state whole order. It
would also be helpful to us, if you could indicate why you are cancelling.
As long as your order has not been shipped, there will be no cost
to you. If you order has already been despatched, you can still
return it, but under the guidelines given in "EU Distance Selling
Law".
Shipping Damage
If you find that the goods appear to have been damaged during shipping,
you must notify us in writing within 5 days of delivery.
No shipping damage claims will be accepted after 5 days of the
goods being delivered. This can be via email, letter posted to our
address or by fax. You must quote your Invoice number on ALL
correspondence, you also need to include your name, home address,
delivery address of the goods if different to home address, contact
details and a description of the damage.
Once we have received this written confirmation, we will arrange
a mutually convenient time and date to collect the goods. Once the
goods have been delivered to us, we will complete an inspection.
After confirmation of your claim, we will either refund your payment,
or arrange for a replacement item to be shipped to you. Subject
to sufficient shipping insurance cover.
It is however most unlikely that the goods will be damaged in
transit, although it is possible.
Delivery Insurance
Where it has been proven that the courier company is responsible
for the loss or damage to your goods, they will only be responsible
up to the level of insurance you have specified at the time of order.
Silencers.co.uk will not be liable for any difference
between your chosen insured value and the value of the goods ordered.
By default, when the order total exceeds the standard included
insurance for the chosen shipping method, additional insurance is
applied to the order.
Incorrect Item Ordered
If you have incorrectly ordered the wrong item for your car, bike,
scooter or quad, we would exchange the goods for the correct
ones or provide a refund. This will be subject to a restocking fee
of 10% of the goods value. Sealed product boxes that have been opened
cannot be re-sold to the public. You will also be responsible for
shipping the goods back to us, and for the shipping costs of the
correct goods back to you. If there is a difference in price for
the correct goods, you will be charged or credited, depending on
the prices.
If you have incorrectly ordered the wrong item because the data
held in our database is incorrect, we will provide a refund or
replacement, free of any additional costs.
Multiple Choices
There are a few circumstances where they could be more than one
choice in the make / model / engine / year selection process. We have to cater for both parts for both specifications,
but it is up to the customer to check their vehicle technical specifications
for the product ordered. Where an incorrect part has been ordered
and supplied in these circumstances, it will be the responsibility
of the customer to ship the incorrect item back to us for a refund
of the goods ordered less 10% restocking fee if a sealed box has
been opened.
If a replacement part is required, additional shipping costs will
have to be paid by the customer.
Incorrect Goods Shipped
If we have incorrectly sent you the wrong goods, i.e. the product
code that you have ordered, does not match the product code of the
item that you have received, we will arrange for collection of the
goods and replace with the correct item free of any charges.
EU Distance Selling Laws
Under the "EU Distance Selling" laws, you the consumer
have a "right to cancel" the order, within 7 working days.
Should you wish to do this, you will be responsible for the item/s
to be returned to us in their original UNOPENED packaging. Once
the items have been returned to us they will be inspected for any
damage. Providing that there is no damage, you will be credited
the amount paid including initial delivery costs, in the same way
that we received the funds from you. This process will happen within
24hrs of us receiving your returned goods.
If you have used the goods in anyway, you have deemed to accept
the goods, and the goods cannot be returned under "right to
cancel" guidelines above.
If the packaging has been opened, and you wish to return the goods,
under the "Right to Cancel", then the goods can still
be returned, as outlined above, but will be subject to a 10% restocking
fee. Once goods have been opened it is illegal to sell them to another
consumer again, unless they have been re-boxed, in new packaging.
Faulty Goods
New goods supplied by
Silencers.co.uk are subject to the original
manufacturers warranty terms and conditions. However, should the
products arrive, and they are clearly faulty, then you should contact
us in writing within 5 days of delivery. We will accept no faulty
goods claims, after 5 days of the goods being delivered. This does
not affect your warranty with the original manufacturer. This can
be via email, letter posted to our address or by fax to 01497
821071. You must quote
your order reference number on ALL correspondence, you also need
to include your name, home address, delivery address of the goods
if different to home address, contact details and a description
of the faulty item ordered.
Once we have received this written confirmation, we will arrange
a mutually convenient time and date to arrange collection of the
goods to us. Once the goods have been delivered to us, we will complete
an inspection. After confirmation of your claim, we will either
refund your payment, or arrange for a replacement item to be shipped
to you.
Incorrect Quantity Delivered
For discrepancies regarding quantity you must notify us in writing,
by email, fax or post within five days of delivery. You must quote
your order reference number on ALL correspondence, you also need
to include your name, home address, delivery address of the goods
if different to home address, contact details and which items are
missing.
We shall then investigate your claim with the courier company concerned.
Providing your claim is of a genuine nature, we shall at your option
either refund the cost of the item/s or send the item/s to you at
no cost to you.
IMPORTANT NOTE:
ANY CLAIMS, WHICH PROVE TO BE FRAUDULENT, WILL BE REPORTED
TO THE RELEVANT AUTHORITIES, IN THE RELEVANT COUNTRY, IMMEDIATELY.
WE WILL ASSIST THE INVESTIGATING PARTIES IN EVERY FORM POSSIBLE.
Company Details
BR Special Tuning & IXIL Silencers.co.uk
Hay-on-Wye
Herefordshire
HR3 5PL
Tel:
+44(0)1497 821234
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ixilsilencers.co.uk
